Effective Date: Jul 19, 2025
Welcome to VANTAGE Reviews. By accessing or using our website, platform, or services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services Provided
VANTAGE Reviews is a software platform that helps businesses automate and manage the process of requesting customer reviews on third-party platforms such as Google. We provide tools, templates, and automation systems to assist in the process. We do not create, post, or manipulate reviews on behalf of clients.
3. User Responsibilities
You are solely responsible for how you use our platform. You must:
Use our platform only in compliance with all applicable local, national, and international laws and regulations
Ensure that your review requests and customer communications are truthful and not misleading
Have proper consent before contacting any customer or uploading their information to our system
Avoid using our services for spam, fraudulent behavior, or to manipulate reviews
4. Account Access and Security
You are responsible for maintaining the confidentiality of your account login details. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to secure your account.
5. Payment and Subscription Terms
Access to the full features of VANTAGE Reviews may require a paid subscription. All payments are billed in advance and are non-refundable unless otherwise stated. We reserve the right to change pricing or features at any time with prior notice.
6. Intellectual Property
All content, designs, branding, software, and intellectual property provided by VANTAGE Reviews remain our exclusive property. You may not copy, reproduce, or redistribute any part of the service without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, VANTAGE Reviews and its owners, employees, affiliates, or agents will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
Use or misuse of the Services
Loss of business, revenue, profits, data, or reputation
Issues arising from platform actions, including but not limited to review removal, account suspension, or shadow banning by platforms like Google, Yelp, or others
Third-party service outages or failures (e.g., email, SMS, API integrations)
Failure to obtain results or generate reviews
Legal claims arising from your use of contact lists, customer data, or communication templates
Business or reputational harm caused by user error, misuse, or client-side miscommunication
Use of the Services in violation of applicable marketing, advertising, or privacy laws in your jurisdiction
You acknowledge and agree that your use of our platform is at your own risk. VANTAGE Reviews is a technology provider and does not control how you or your customers engage with the system.
By using our Services, you agree to fully indemnify and hold harmless VANTAGE Reviews and its affiliates against any claims, demands, damages, costs, losses, liabilities, or legal proceedings arising out of or related to your use of the Services.
8. Disclaimer
We do not guarantee that the use of our platform will result in any specific outcome, including increased reviews or business performance. All results vary based on how the platform is used. The content and templates we provide do not constitute legal or marketing advice.
9. Termination
We reserve the right to suspend or terminate your access to the service at any time if we suspect misuse, illegal activity, or a violation of these Terms. Upon termination, all licenses granted to you will immediately be revoked.
10. Modifications
We may update these Terms from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services after changes are made constitutes your acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of [Insert Country or State], without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of [Insert Location].
12. Contact
If you have any questions about these Terms, please contact us.
