Welcome to VANTAGE Reviews (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”) or use any of our services, including our review request software, client onboarding forms, and automations (“Services”).
By accessing or using our Site or Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information you provide directly to us. This includes your name, email address, phone number, business name, business contact details, and any other information submitted through forms or communication.
We may also collect information automatically when you visit our Site. This includes your IP address, browser type and version, pages visited and time spent, device type and operating system, and data collected through cookies and other tracking technologies.
2. How We Use Your Information
We use your information to provide and operate our review generation services.
We use it to send automated review requests on behalf of our clients.
We use it to respond to inquiries and provide customer support.
We use it to improve our Services, website, and overall communication.
We use it to comply with legal obligations.
We may also use non-personal data for internal analysis and marketing purposes.
3. Data Sharing and Disclosure
We do not sell your data.
We may share your information with service providers and partners who assist in delivering our Services, such as email or SMS platforms and CRM systems.
We may disclose data to legal authorities if required by law, regulation, legal process, or government request.
In the event of a business transfer or acquisition, your data may be transferred as part of the transaction.
All third-party partners are bound by confidentiality agreements and are only allowed to use the data to perform services on our behalf.
4. Your Rights and Choices
Depending on your location, you may have the right to access the personal data we hold about you.
You may have the right to request corrections or deletions.
You may object to or restrict how your data is processed.
You may withdraw consent where applicable.
You may file a complaint with a data protection authority.
To exercise any of these rights, you can contact us at [email protected].
5. Data Retention
We retain your data only as long as necessary to fulfill our business and legal obligations.
You may request that we delete your personal data at any time by contacting us.
6. Cookies and Tracking
We use cookies and similar tracking tools to analyze website traffic, manage user sessions, and improve user experience.
You may disable cookies in your browser settings, but doing so may affect the functionality of parts of our Site.
7. Data Security
We implement safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
8. Children’s Privacy
Our Services are intended for business use and not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
10. Limitation of Liability
To the fullest extent permitted by law, VANTAGE Reviews shall not be held liable for any indirect, incidental, or consequential damages related to the use or misuse of personal data, even if we were advised of the possibility of such damages.
By using our Services, you accept that you are responsible for complying with your own local privacy laws, and understand that our role may be limited to acting as a service provider or data processor on your behalf.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices.
The latest version will always be posted here, along with the effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
